Refund policy

Educational Toys is operated by QVA Multiservices LLC. This policy applies to orders shipped within the United States and Canada, excluding Quebec.

30-day satisfaction guarantee

If you change your mind about your purchase, you may request a refund within 30 calendar days of delivery by contacting jesusalberto@qvamultiservices.com with your order number.

In most cases you will not need to ship the item back to us. Once your request is approved, we will refund your original payment method and you may keep the product. If a return is ever required, we will provide the authorized return address, a prepaid shipping label, and complete instructions by email. Items sent to any address without prior authorization will not be accepted.

Damages and issues

Please inspect your order upon delivery. Visible damage, defective products, incorrect items, or missing pieces must be reported within 7 calendar days after delivery by contacting jesusalberto@qvamultiservices.com.

Please include your order number and clear photographs or video showing the product, the issue, the packaging, and the shipping label. We may request additional reasonable information to evaluate the claim.

If your claim is approved, you may choose between a free replacement or a full refund for the affected item. You will not normally be required to return the product.

The 7-day reporting period applies to damage and problems visible upon delivery. It is separate from, and in addition to, the 30-day satisfaction guarantee described above, and it does not limit any mandatory legal rights that may apply to hidden defects or products that fail to conform to applicable law.

Exceptions / non-eligible items

Gift cards and custom or personalized products are not eligible for the 30-day satisfaction guarantee.

Products that arrive damaged, defective, incorrect, or incomplete are covered under the "Damages and issues" section above.

This policy does not exclude or limit any rights or remedies that cannot legally be waived under applicable consumer-protection law.

Exchanges

We do not offer traditional exchanges. If you receive a damaged, defective, incorrect, or incomplete item and your claim is approved, you may choose a free replacement instead of a refund.

Refunds

We will notify you by email after reviewing your request and let you know whether it has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at jesusalberto@qvamultiservices.com.

You can contact us with any questions at jesusalberto@qvamultiservices.com.