Shipping policy
SHIPPING POLICY
Last updated: August 2, 2026
Educational Toys, operated by QVA Multiservices LLC (“we,” “us,” or “our”), currently accepts orders for delivery within the United States and Canada, excluding Quebec.
Orders placed with a delivery address outside these supported locations may be rejected or cancelled.
PROCESSING TIME
Orders are typically processed within 1–3 business days after payment is successfully completed.
Processing times do not include weekends or public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.
SHIPPING RATES
Shipping charges are calculated based on the order and delivery destination. The applicable shipping cost will be displayed at checkout before payment is completed.
Occasional free-shipping promotions may apply. Any applicable promotion will be shown at checkout and will be subject to the terms stated with the offer.
ESTIMATED DELIVERY TIME
After processing, standard delivery is estimated to take 4–7 business days.
The total estimated time from placing an order to delivery is therefore approximately 5–10 business days, consisting of:
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1–3 business days for order processing; and
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4–7 business days for delivery after shipment.
Delivery estimates begin after the order has been processed and shipped. Business days do not include weekends or public holidays.
Delivery dates are estimates and are not guaranteed. Actual delivery may occasionally be affected by the destination, carrier operations, weather, customs inspections, public holidays, or other events outside our reasonable control.
CANADIAN DUTIES AND IMPORT TAXES
For orders delivered to eligible Canadian destinations, any applicable import duties and taxes charged by us are included in the total displayed at checkout. Customers should not ordinarily be required to pay those charges again when the order is delivered.
If a carrier or customs authority unexpectedly requests an additional import payment, please contact us at jesusalberto@qvamultiservices.com before making the payment whenever possible. We will investigate the charge and provide an appropriate resolution where the amount duplicates a duty or import tax already collected from you at checkout.
This provision does not apply to charges caused by inaccurate customer information, customer-requested changes after shipment, or other fees that were not included in the order total and could not reasonably have been calculated at checkout, except where applicable law requires otherwise.
ORDER TRACKING
Once your order ships, we will send a confirmation email containing a tracking number or tracking link when tracking is available.
Tracking information may take a short time to update after the carrier receives the package. Customers are responsible for monitoring the tracking information and ensuring that someone can receive the package when necessary.
DELIVERY DELAYS
If we become aware that we cannot ship an order within the stated processing period, we will notify the customer and provide any options required by applicable law, which may include accepting a revised shipping date or cancelling the unshipped order for a full refund to the original payment method.
After an order has shipped, delays may occasionally occur because of carrier disruptions, customs inspections, severe weather, high seasonal demand, public holidays, or other circumstances outside our reasonable control.
Although we cannot prevent every carrier or customs delay, we will provide reasonable assistance in locating delayed packages and communicating with the carrier when appropriate.
LOST PACKAGES
If tracking has not updated for an unusual period or the order has not arrived within a reasonable time after the estimated delivery period, please contact us at jesusalberto@qvamultiservices.com.
We may ask you to confirm your delivery address and provide information reasonably necessary to investigate the shipment. We will work with the carrier or fulfillment provider to determine the package’s status.
If a package is confirmed as lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund, subject to product availability and any mandatory rights under applicable law.
PACKAGES MARKED AS DELIVERED
If tracking shows that a package was delivered but you cannot locate it, please:
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Verify the delivery address shown in your order confirmation.
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Check around the delivery location and with other members of the household.
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Check with neighbors, building reception, or property management where appropriate.
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Contact the carrier for available delivery details.
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Contact us promptly if the package remains missing.
We will provide reasonable assistance with the carrier’s investigation. A “delivered” tracking status will not automatically eliminate any rights or remedies available under applicable law.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, contact us as soon as possible at jesusalberto@qvamultiservices.com. We will attempt to correct the address when operationally possible, but changes cannot be guaranteed after an order has entered processing or has shipped.
If an order is returned or cannot be delivered because the customer provided an incorrect or incomplete address, we will contact the customer to discuss the available options. Additional shipping charges may apply before reshipment when permitted by law.
DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS
If an order arrives damaged, defective, incorrect, or incomplete, please follow the instructions in our Refund Policy and contact us promptly at jesusalberto@qvamultiservices.com.
Please retain the product, packaging, shipping label, and any damaged components while we review the issue. We may request clear photographs or a short video to help verify the condition of the order.
ORDER CHANGES AND CANCELLATIONS
If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after processing has begun.
If an order has already shipped, it generally cannot be cancelled as an unshipped order. Any available return or refund options will then be governed by our Refund Policy and applicable consumer law.
CONTACT INFORMATION
Questions about shipping may be sent to:
Educational Toys
Operated by QVA Multiservices LLC
1001 S Main Street STE 500
Kalispell, MT 59901
United States
Email: jesusalberto@qvamultiservices.com
Website: wondershapetoys.com
This address is provided only for business correspondence and is not a return address. Do not send products to this address. Any authorized return instructions will be provided by email in accordance with our Refund Policy.